Privacy Policy – TMS

TMS is a business-to-business application used by authorized users for managing tickets, leads, customer-related activities, and other business operations. The application is accessible only to users whose login credentials are provided directly by the TMS administration team.

1. User Access

Users are provided with login credentials, including a username and password, directly by the TMS administration team.

There is no self-registration feature. Only authorized users with credentials created by the administration team can access the TMS application.

2. Information Collection

The application does not request or collect personal information such as:

Name
Phone number
Email address
Location data

User accounts are created internally by the TMS administration team and are used to provide authorized access to the application.

Business information entered or managed through the application may include ticket details, lead information, status updates, and other information required for business operations.

3. Application Usage

Authorized users may use the TMS application to:

Log in using credentials provided by the TMS administration team.
Create and submit tickets.
View tickets created by themselves.
Update their ticket details and status.
Create leads.
Update lead information and lead status.
Create and manage custom tickets.
View custom tickets and their status.
Track their business activities and related records.
4. My Tickets

The My Tickets section allows users to view tickets created or submitted by them.

Users may view ticket details, update ticket information, and track the current status or progress of their tickets.

5. User Tickets

The User Tickets section allows users to view ticket-related information available within the application.

Users may:

View tickets created by users.
View ticket counts.
Filter tickets based on date.
Review ticket details.
Check ticket statuses.
Monitor ticket activity.
6. Lead Management

Authorized users may create leads through the TMS application.

Users may:

Create new leads.
View their leads.
Update lead details.
Update lead status.
Track the progress of leads.
7. Custom Tickets

The TMS application provides custom ticket functionality for business-specific requirements.

Users may create custom tickets, view their tickets, update ticket details, and update ticket status.

8. Data Storage

Information managed through the TMS application, including tickets, leads, statuses, user activities, and other business information, is stored and managed for business operations.

The application may maintain ticket and lead history, including status changes and related business records.

9. Data Sharing

TMS does not sell, rent, or otherwise share user or business information with third parties except where required by applicable law or where necessary to provide and operate authorized application services.

10. Security

Login credentials are provided directly by the TMS administration team.

Users are responsible for keeping their usernames, passwords, and other access credentials confidential and must not share their credentials with unauthorized individuals.

TMS takes reasonable measures to protect information managed through the application against unauthorized access.

11. Children's Policy

The TMS application is intended exclusively for authorized business users and is not designed for or directed toward children under 13 years of age.

12. Changes to This Privacy Policy

TMS may update this Privacy Policy from time to time due to changes in the application, business processes, or applicable requirements.

Any changes will be reflected within the application or communicated through appropriate channels.

13. Contact

For questions, support, or concerns regarding this Privacy Policy or the TMS application, please contact:

Email: sales@mcrindia.in